8d911's Privacy Policy
A complete and transparent overview of how 8d911 collects, uses, and protects your personal information.
This Privacy Policy ("Policy") applies to all users of the 8d911 platform. By using our website or services, you are considered to have accepted the terms of this Policy. Before reading this Policy, please also read our Terms & Conditions.
Scope & Purpose of Data Collection
8d911 collects certain personal information to provide services to its users and to maintain the security of the platform. This information is used solely for the purpose of delivering services and is never sold to any third party.
1.1 Registration & Account Information
Information we collect when you open an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
1.2 Identity Verification Information
In the interest of responsible gaming and the security of financial transactions, we may request additional information for identity verification in certain circumstances, such as:
- Copy of national identity card
- Proof of current address
- Information relating to ownership of payment method
1.3 Financial Transaction Information
Transaction information required during deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer is stored. This information is used to ensure financial security and to comply with applicable regulations.
1.4 Technical Information
When you use 8d911, certain technical information may be collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Session duration and navigation data
- Cookies and local storage data
Purpose of Data Use
8d911 uses collected information for the following legitimate purposes:
2.1 Service Operation & Improvement
- Creating, managing, and keeping your account secure
- Processing deposits and withdrawals
- Providing bonuses and promotional benefits
- Personalizing the gaming experience
- Technical improvement of the platform and bug fixes
2.2 Security & Fraud Prevention
8d911 is committed to protecting its users. For this purpose, we monitor transactions, detect suspicious activity, and carry out various verification processes to ensure account security.
2.3 Responsible Gaming
We monitor gaming behavior to help users play responsibly. If signs of excessive gaming are detected, we take appropriate supportive measures.
2.4 Customer Service
Our support team uses your information to resolve your issues quickly and effectively. Information provided through live chat and email may be used to improve the quality of service.
2.5 Legal Compliance
Information may be used where necessary to comply with applicable laws, regulations, or lawful requests from authorities.
Data Security Measures
8d911 gives the highest priority to the security of your information. We apply industry-standard technical and organizational measures.
3.1 Encryption
All our data transmissions are protected through SSL encryption technology. Passwords and financial information are stored using high-level encryption algorithms so that no one can read them directly.
3.2 Access Control
Only authorized personnel can access your personal information, and they work under strict confidentiality agreements. A record of every access is maintained.
3.3 Regular Security Audits
Our systems undergo regular security testing. Identifying potential vulnerabilities and promptly addressing them is part of our routine process.
3.4 Response to Data Breaches
If an unexpected event creates the possibility of a data breach, 8d911 will notify affected users as quickly as possible and take immediate steps to minimize any harm.
Data Sharing with Third Parties
8d911 never sells your personal information. However, limited information may be shared with third parties in certain circumstances:
4.1 Payment Processors
Transaction information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer processes is shared with the relevant financial institutions. This information is used solely for the purpose of completing transactions.
4.2 Technology Service Providers
Certain third-party technology services are used to operate our platform, such as server hosting, cybersecurity, and analytics software. These service providers operate under our strict data protection agreements.
4.3 Legal Obligations
8d911 may be legally required to provide information in response to lawful orders, court directions, or valid requests from government authorities. In such cases, we provide only the minimum information necessary.
4.4 Game Software Providers
Our game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi may collect technical information related to the operation of their games. This collection is governed by their own privacy policies.
Cookies & Tracking Technologies
The 8d911 website uses cookies and similar technologies. These are small data files stored in your browser.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are used for keeping login sessions active, form protection, and security checks. Disabling them will prevent the site from working properly.
5.2 Performance Cookies
These cookies tell us how users are using the site — which pages are visited most, where issues are occurring, and so on. This information helps improve the performance of the site.
5.3 Functionality Cookies
These cookies remember your preferences, such as language choice or display settings. They make your experience more personalized.
5.4 Cookie Controls
You can control or delete cookies from your browser settings at any time. However, disabling essential cookies may cause some parts of the site to not work properly.
Data Retention Period
8d911 does not retain personal information longer than necessary. The retention period depends on the type of information and legal requirements:
6.1 Account Information
All account information is retained for as long as the account is active. Even after an account is closed, some information may need to be kept for a specified period due to legal obligations.
6.2 Financial Transaction Records
Transaction records must be retained for an extended period for financial security, legal compliance, and dispute resolution purposes. This is also important for the protection of users.
6.3 Communication & Support Records
Support tickets and communication records are retained for a specified period to improve customer service quality and for dispute resolution.
Your Rights
As a user of 8d911, you have the following rights regarding your personal information:
7.1 Right to Access
You have the right to know what information we have collected about you. You can request this information by contacting [email protected].
7.2 Right to Rectification
If there is any error in your information, you have the right to request a correction. This request can be made through your account profile or via support.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. In this case, you can let us know at any time and we will action it immediately.
7.5 Right to Data Portability
You have the right to receive your information in a structured, commonly used, and machine-readable format. Please contact support to make this request.
Protection of Underage Users
8d911 is an adults-only platform — for those aged 21 and above only. We do not collect information from minors and do not knowingly allow minors to open accounts.
Age is verified at the time of registration. If we become aware that a minor is using an account, that account will be suspended immediately and the associated information will be deleted.
If you suspect that a minor is using our platform, please let us know at [email protected].
Changes to the Policy
8d911 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will:
- Publish the update with a new date on this page of the website
- Registered users may be notified by email
- A notice of the changes may be shown at the time of login
Continued use of the platform after changes will be considered as your acceptance of the updated policy. It is therefore recommended that you read the Privacy Policy regularly.
Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. We are available 24/7 to assist in both Bengali and English.
Live Chat
For quick assistance, contact us directly via live chat. Our team is active around the clock.
24/7 Active